5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of continuing quality control processes.
Security guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is crucial to employ a method of verification and quality control to make sure that problems associated with the lack of doing these jobs do not start to happen.
In this guide we will talk five (5) simple actions to improving your security guard service and attaining what you imagine as your perfect retail security Dagenham.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and ask yourself does it look decent.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another superb way to display if the protector is a good match for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a good deal about what to expect from that guard and it gives you an opportunity to request a different guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• Just how long is each officer educated?
• Just how long can the security company double bank? (Double banking is the process of experiencing a veteran guard working at precisely the same time as the new guard.)
Determine the answer to every one of these questions and be certain they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to work at your premises.
Protect supervision is among the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work isn’t significant and they start to find themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are in your premises. These tracking systems permit the security guard business to monitor the log and time the activity of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the security guard provider provides a way of earning certain each guard is safe and alert. Using guards check-in regularly with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to make sure they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Remember, when selecting a security consultant be sure the consultant isn’t really a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard business.